Refund Policy

All consumed sales of Recharge are final with no refund or exchange permitted. You are responsible for the mobile number or the account number you purchase Recharge for and all charges that result from those purchases. PIECPL is not responsible for any purchase of Recharge for an incorrect mobile number or account number. However, if in a transaction performed by you on the Site, money has been charged to your card or bank account and a Recharge is not delivered within 24 hours of your completion of the transaction then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page. Please include in the email the following details - the mobile number (or account number), operator name, Recharge value, Transaction date and Order Number. PIECPL shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 21 working days from the date of receipt of your email. All Refunds will be credited to your pi score account. You can trigger a request in your pi score account to transfer the money from your pi score account back to source. It will take 3-21 days for the money to show in your bank account depending on your bank's policy.

Grievance Officer

The customer has the right to register his complaint if he is not satisfied with the services or finds attitudinal deficiencies when dealing with agents/ staff or finds system errors or sees gaps between standards of service promised and actual service rendered by the company.This mechanism is exclusively dedicated for customer complaint redressal. Acknowledgement of Grievances & redress on Complaints:

General Conditions

  1. Customer support department will acknowledge the grievance immediately on the receipt of complaint and initiate action to have the grievance resolved within a maximum period of three weeks on extraordinary cases with auto reply in either cases.
  2. The customer will also be kept informed of the action taken, the progress while redressing grievances, and/or, the reasons for delay if any, in redressing.
  3. Complaints received by e-mail shall be acknowledged by an immediate system generated response or via individual emails to the extent possible.
  4. The follow up action taken in respect of such complaints shall be advised to customers by e-mail.